Healthcare systems face more
challenges than ever before
Healthcare systems face more challenges than ever before
Patients want more services and transparency
Like online shoppers, patients want more services, with an upfront understanding of options and costs before they choose their treatment paths. What’s more, technology is changing patient behavior as they enter the healthcare system at multiple points, from urgent care to chronic disease management.
This leads to patients
cherry picking
where and how they access healthcare. Patients want healthcare on their timeline, on their terms
and at their convenience.
Frustration and costs are on the rise
Healthcare insurers and regulators have complicated the system with increasing prices, decreasing access to high-quality healthcare, and lack of price transparency at critical decision points. Patients are often left to navigate this maze alone, fueling frustration and hampering healthcare outcomes.
Technology hasn’t helped
Technological advancements such as the EHR have promised to respond to system challenges, but these investments have been costly in terms of people, reputation and financial capital – and they have yet to deliver a meaningful ROI.